![]() Connect to a different VPN server locationġ.Download the latest version of ExpressVPN.If the issue is fixed, you can skip the rest of the steps. After each step, check if the issue is fixed. Your device type (e.g., mobile and laptop) and processing powerįollow the troubleshooting steps below to resolve your speed issue.Your internet connection type (wired connections are more reliable than wireless connections).Slow internet connection speed at your location.Suboptimal interconnectivity between the VPN and your internet service provider. ![]() Your chosen VPN server location is far from your physical location.If your internet speed is slow or does not meet your expectations, the reason could be: Ultra HD (high-definition) streaming, online gaming, downloading, a large number of devices on the same network HD (high-definition) streaming, online gaming, downloading, only a few devices on the same networkįull HD (high-definition) streaming, online gaming, downloading, many devices on the same network Streaming, online gaming, and downloads require faster internet speeds, depending on the type of streaming and the number of devices connected on the same network. Generally speaking, web browsing or email requires only 5 to 10 Mbps (Megabits per second). This guide will show you how to resolve slow internet issues when connected to the ExpressVPN app.ĭifferent online use cases require different internet speeds and bandwidths. If you are using ExpressVPN manual configurations, we recommend switching to use the ExpressVPN app for optimized performance. Note: Tethering costs an additional $10 per month for AT&T or Sprint, but is provided as part of the basic package for Verizon and T-Mobile.Important: If you are located in a country with a high level of internet censorship, contact the ExpressVPN Support Team for immediate assistance. Stanford Mobile clients can turn on tethering by calling the Service Desk at 5-HELP on your softphone or 650.725.4357. If your home network cannot support your needs, try tethering your mobile device to your computer to connect to the internet over the cellular network.To scan networks for a less congested channel, use a WiFi analysis tool. Check your router or Access Point manual for instructions on how to change the channel. Change the WiFi channel if the one you are using is too crowded.This higher band is less crowded but has a smaller range. If your home WiFi offers a choice of connecting at 5GHz or 2.4 GHz, connect to the 5GHz band.Adjust your CrashPlan backup so that it uses less bandwidth.For more information, see the Learn More section of the Stanford VPN website. For example, you do not need to connect via the VPN to use Stanford's web-based applications, such as Office 365, Google Docs, Slack, or Zoom. Reconsider whether you need to use the Stanford Virtual Private Network (VPN) because using VPN can adversely affect your bandwidth.Note: Your internet router can take up to 10 minutes to fully reboot. Reboot your router according to the instructions from your Internet Service Provider (ISP).If your connection problems persist, try one or more of these steps: Other options to address bandwidth problems If audio issues persist after you turn off video, turn off your audio and connect to Zoom audio using your cell phone or landline.Sending only audio to meeting participants preserves bandwidth and improves audio quality. If you are experiencing audio or video issues, turn off your Zoom video camera during a call.Battery use can adversely affect video quality. If you are connecting from a laptop, plug the laptop into wall power.Before a Zoom meeting, test your audio or video connection on the Zoom test site at /test.To prevent or address issues with Zoom:.Consider scheduling internet time for family members who are using bandwidth for non-essential activities. Limit non-essential activities (such as Netflix streaming or gaming) by family members on your home network while you are working.Note: If you use a Mac, you may need to change your System Preferences to prioritize your wired network. Try connecting your computer directly to your router via a wired Ethernet cable, instead of relying on the WiFi in your home (newer laptops may need an adapter).If you are connected wirelessly, try moving your laptop closer to your wireless access point or router.
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